Online purchases

Your Shopping Experience, Our Priority

We want your shopping experience to be as special as each piece we offer. Here we explain everything you need to know about your online purchases:

1. Intuitive Navigation: Explore our collections easily. Filter by categories, discover new arrivals and find the perfect jewelry that complements your unique style.

2. Simple Purchase Process: From your cart to payment, we have designed each step to be easy and hassle-free. Select your favorite jewelry, review your order and proceed to payment safely.

3. Secure Payment (Law 527 of 1999, Article 7): We use secure payment methods to protect your financial information. You can trust that your transaction will be safe and secure.

4. Order Confirmation: After making your purchase, you will receive an email confirmation with the details of your order. We are as excited as you are to send you your new jewelry!

5. Fast and Secure Shipping: We strive to deliver your jewelry to you as quickly as possible. Review our shipping policies for detailed information on times and costs.

6. Stress-Free Returns (Law 1480 of 2011, Article 47): Your satisfaction is our priority. If something is not perfect, please see our return policies for information on how to return or exchange your jewelry.

7. Customer Service at All Times: If you have questions about your order or need assistance, our customer service team is here to help. Contact us by email or through our online form.

8. Order Tracking: Once your order is on its way, you will receive tracking information so you can track your jewelry until it arrives at your door.

9. Exclusive Promotions: Keep an eye out for our exclusive promotions for online customers. We want to thank you for choosing PURALMA for your online jewelry purchases.

Last update date: January 18, 2024

Thank you for trusting PURALMA for your online purchases! We are excited to be part of your style journey.