Exchange and Return Policy

Change Policy and Returns

At Puralma, we want you to be completely satisfied with your purchases in our online store. Therefore, we have designed a returns and exchanges policy that gives you peace of mind and confidence when purchasing with us.

Returns:

If for any reason you are not satisfied with your purchase, you have the right to exercise the withdrawal within five (5) business days following the delivery of the product, in accordance with the provisions of Law 1480 of 2011 of Colombia. During this period, you can return the product and receive a refund for the value paid, assuming only the transportation costs and any other costs involved in the return.

It is important that the returned product is in the same condition in which it was received, with its original labels and packaging, and without showing signs of use or damage.

Changes:

If you wish to exchange a product for another of equal or greater value, you may also do so within five (5) business days following delivery of the original product. In this case, you will have to pay the price difference if the new product has a higher value, assuming only the transportation costs and any other costs involved in the return.

Return or Exchange Process:

To start the return or exchange process, simply contact us through our customer service. We will provide you with detailed instructions on how to return the product and will handle your request quickly and efficiently.

Customer Support:

If you have any questions or need additional assistance, our customer service team is here to help. Do not hesitate to contact us and we will be happy to answer any questions you may have.

At Puralma, we care about your satisfaction and we want you to feel safe when making your purchases with us.

Thank you for trusting us to decorate your most special moments with elegance and style!