Legal terms

Use of the Website

Your Unique Trip, Our Safe Space

We want your experience on our site to be as special as each piece of jewelry we offer. Below, we share the guidelines for an unforgettable trip:

1. Navigation and Exploration: Feel free to explore our site. Discover the latest trends, explore our collections and find the perfect piece of jewelry that complements your unique style.

2. User Responsibilities (Law 1581 of 2012, Article 58): We invite you to enjoy the site responsibly. Do not share sensitive information in public areas and respect the intellectual property of our creations.

3. Online Shopping (Law 1480 of 2011, Article 47): When you decide to purchase a piece of jewelry from PURALMA, review our purchasing policies to ensure you have a hassle-free experience. Our goal is for each purchase to be as special as the piece you choose.

4. Comments and Collaboration: We love hearing from you! Feel free to leave comments and share your experience. We are here to create a community where every voice counts.

5. Use of Content (Law 23 of 1982, Article 6): We appreciate that you value and share our content. However, please respect our intellectual property rights and avoid unauthorized reproduction of our images and descriptions.

6. Security and Privacy (Law 1581 of 2012, Article 15): Your security and privacy are fundamental to us. We use security measures to protect your personal data and ensure a safe experience with each visit.

7. External Links: Please note that some links may direct you to external sites. PURALMA is not responsible for the content or privacy policies of these sites.

8. Changes and Updates: We strive to continuously improve. We will notify you of significant changes to our terms and conditions, but we encourage you to review this section periodically.

9. Customer Service: We are always here for you. If you have any questions, concerns, or just want to share your ideas, our customer service team is ready to help.

Acceptance of Terms and Conditions

Before diving into the PURALMA experience, it is important that you review and accept our Terms and Conditions. This document establishes the rules of the game so that your shopping experience is as special as you are.

1. Consent (Law 1581 of 2012, Article 7): By browsing our site and making purchases, you are voluntarily accepting our terms and conditions. We want you to feel confident and comfortable while exploring our jewelry and accessories.

2. Protection of Personal Data (Law 1581 of 2012, Article 15): At PURALMA, we take care of your personal data with love. Your privacy is fundamental, and we are committed to protecting your information like the treasure it is. You can find out all the details in our Personal Data Processing Policies.

3. Purchases and Payments (Law 1480 of 2011, Article 47): When you make a purchase with us, we guarantee transparency at every step. Review our purchasing policies to understand details on pricing, payment methods, shipping and returns.

4. Use of Cookies (Law 1581 of 2012, Article 6): We use cookies to improve your browsing experience. These little wonders help us bring you products you'll love. You can manage your cookie preferences at any time.

5. Responsibilities (Law 1480 of 2011, Article 58): Your satisfaction is our priority. We strive to provide you with quality products and exceptional service. By accepting our terms, you also accept your responsibilities as a customer.

6. Updates and Changes (Law 1581 of 2012, Article 10): We reserve the right to make changes to these terms to improve your experience. We will notify you of any updates, but encourage you to visit this page periodically.

Online purchases

Your Shopping Experience, Our Priority

We want your shopping experience to be as special as each piece we offer. Here we explain everything you need to know about your online purchases:

1. Intuitive Navigation: Explore our collections easily. Filter by categories, discover new arrivals and find the perfect jewelry that complements your unique style.

2. Simple Purchase Process: From your cart to checkout, we've designed every step to be easy and hassle-free. Select your favorite jewelry, review your order and proceed to payment safely.

3. Secure Payment (Law 527 of 1999, Article 7): We use secure payment methods to protect your financial information. You can trust that your transaction will be safe and secure.

4. Order Confirmation: After making your purchase, you will receive an email confirmation with the details of your order. We are as excited as you are to send you your new jewelry!

5. Fast and Safe Shipping: We strive to deliver your jewelry to you as quickly as possible. Review our shipping policies for detailed information on times and costs.

6. Stress-Free Returns (Law 1480 of 2011, Article 47): Your satisfaction is our priority. If something is not perfect, please see our return policies for information on how to return or exchange your jewelry.

7. Customer Service at All Times: If you have questions about your order or need assistance, our customer service team is here to help. Contact us by email or through our online form.

8. Order Tracking: Once your order is on its way, you will receive tracking information so you can track your jewelry until it arrives at your door.

9. Exclusive Promotions: Keep an eye out for our exclusive promotions for online customers. We want to thank you for choosing PURALMA for your online jewelry purchases.

Applicable Law and Jurisdiction

We want you to feel safe and secure in every interaction with us. Here we share how we address applicable law and jurisdiction so:

1. Commitment to Transparency: At PURALMA, we believe in transparency and honesty. We want you to know that by browsing and purchasing from our site, you are joining a community that values ​​legality and ethics in every detail.

2. Colombian Laws (Political Constitution of 1991, Article 2): Our legal basis is found in Colombian laws. This means that we abide by the laws and regulations of Colombia to ensure we provide you with a safe and reliable experience.

3. Dispute Resolution (Law 1480 of 2011, Article 2): In case of disputes, we always seek an amicable solution. We encourage you to contact us first if you have concerns or questions. We are here to help you and resolve any situation in the most cordial manner possible.

4. Colombian Jurisdiction (General Process Code, Article 22): In cases that require legal intervention, we submit to the jurisdiction of the Colombian courts. This allows us to resolve any matter fairly and efficiently, keeping legality as our guiding light.

5. Contact us for Clarity: If you have any questions about our legal policies or need clarity on how we approach legal issues, please do not hesitate to contact us. We are here to help you at all times.

Limitation of Liability

Sharing Transparency in Every Jewelry

At PURALMA, we love that you are part of our community. We want to ensure that your experience on our site is always transparent and positive. Below, we share our limitation of liability policy in a friendly and friendly way:

1. Precise Information (Law 1480 of 2011, Article 56): We strive to provide you with accurate and detailed information about our jewelry and accessories. However, on occasion, typographical errors or inaccuracies may arise. We thank you for your understanding and encourage you to contact us if you find any errors.

2. Changes and Updates (Law 527 of 1999, Article 7): PURALMA reserves the right to make changes to the information on the site, including products, prices and promotions, at any time and without prior notice. We strive to keep everything up to date, but your understanding of possible changes is essential.

3. Product Availability: Product availability is subject to change and may vary. If a product you love is out of stock, we'll do our best to restock it or recommend wonderful alternatives.

4. External Links: Our site may contain links to external sites. We are not responsible for the content of these sites or their privacy policies. We recommend that you review the policies of each external site you visit.

5. User Responsibility (Law 1581 of 2012, Article 58): We remind you of your responsibility when using our site. Keep your personal information secure, respect intellectual property, and use our site ethically and legally.

6. Temporary Interruptions: Although we work hard to keep our site available, temporary interruptions may occur due to maintenance or unforeseen circumstances. We appreciate your patience and understanding in these cases.

Modifications to the Terms and Conditions

We Grow Together, We Evolve Together

At PURALMA, we value your presence and want to keep you informed of any changes to our Terms and Conditions. Here we share our modification policy in a friendly and friendly way:

1. We Grow With You: As part of our community, we want to offer you the best. From time to time, we may make updates and improvements to our Terms and Conditions to suit your needs and provide you with an even more delightful experience.

2. Total Transparency (Law 527 of 1999, Article 7): We believe in transparency and openness. Any modification will be communicated in a clear and accessible manner. We will notify you of changes through our website and, in some cases, by email.

3. Your Choice Always Matters: You have the right to accept or reject our updates. If you decide to remain part of PURALMA after any change, we will consider your continued use as acceptance of the new terms. However, if you do not agree, you can always choose not to use our services.

4. Recommended Periodic Review: We encourage you to periodically review our Terms and Conditions. These changes will reflect our evolution and growth. We want you to be aware of how we work together to make your experience at PURALMA something special.

5. Your Opinion Matters to Us: We always appreciate your comments. If you have questions or concerns about our updates, we are here to listen and answer any questions you may have.

User Responsibility

Together in Experience, Together in Responsibility

Hello jewel of PURALMA!

At PURALMA, we believe in a shared experience, and your participation is key. Here we tell you how you can help make your visit to our site a safe and pleasant experience:

1. Data Protection (Law 1581 of 2012, Article 58): Protect your personal information. Avoid sharing sensitive data in public areas and be careful when providing information on contact forms.

2. Respect for Intellectual Property (Law 23 of 1982, Article 61): Enjoy our creations, but please respect our intellectual property rights. Do not reproduce, distribute or modify our images and descriptions without permission.

3. Appropriate Use of the Site (Law 527 of 1999, Article 6): Use our site responsibly and ethically. Avoid illegal, abusive activities or activities that may affect the integrity of the site and our community.

4. Constructive Comments: We love hearing your comments and opinions. If you have suggestions or concerns, share them constructively. Your voice is important to us.

5. Account Security: Keep your PURALMA account safe. Use strong passwords and don't share your login information. This helps protect your personal data and purchase history.

6. Problem Report: If you encounter any technical problems or have difficulties, please let us know. We are here to help you and constantly improve.

7. Collaboration in the Community: We foster a collaborative environment. Treat other users with respect and consideration in any interaction you have on our site.

8. Compliance with Laws and Regulations (Law 527 of 1999, Article 7): Use our site in compliance with all applicable laws and regulations. This includes respect for the rights of other users and PURALMA.

Last update date: January 18, 2024

Thank you for being part of the PURALMA community. Your commitment and responsibility contribute to making each visit a unique and positive experience. We are excited to have your brilliant presence here!