Your Voice, Our Priority

We love being connected with you. Whether it's to answer your questions, receive your feedback or help you with whatever you need, we are here for you. Here we share how you can contact us in an easy and friendly way:

1. Personalized Attention: We want to offer you the best personalized attention. If you have questions about our jewelry, your order, or any other concerns, our team is ready to help.

2. Communication Channels (Law 527 of 1999, Article 10): You can contact us through our email or by completing our online contact form. We strive to respond to you in the shortest possible time.

3. User Rights (Law 1581 of 2012, Article 15): We understand the importance of protecting your personal data. When contacting us, rest assured that we handle your information with the utmost confidentiality and respect, complying with Colombian data protection laws.

4. Valuable Feedback: Your opinion is valuable to us. If you've had a special experience with our jewelry or there's something we can improve on, we want to know! Your feedback helps us grow and evolve.

5. Right to Petition (Law 1437 of 2011, Article 5): If you need to present any request, complaint or petition, we are here to assist you in accordance with the procedures established by law. We want to make sure your concerns are appropriately addressed.

Last update date: January 18, 2024

Thank you for being part of PURALMA, where each contact is an opportunity to strengthen our connection. We are excited to hear from you and help you on your journey with us.