Everything you need to know about our jewelry

Here we have a list of frequently asked questions we receive about our jewelry. We hope this clarifies all your doubts!

Product:

What is stainless steel and why is it ideal for jewelry? Stainless steel is a durable and corrosion-resistant material, perfect for jewelry due to its longevity and low maintenance.
What does "real 18k gold plating" and "real silver" mean? It indicates that the piece is plated with a thick layer of genuine 18K gold or real silver, ensuring quality and durability.
How should I clean my real 18k gold or real silver plated stainless steel jewelry? Simply wipe them with a soft, dry cloth to maintain their shine and prevent damage.
Can stainless steel jewelry cause skin allergies? Our products are free of lead, nickel and cadmium. If you have an allergy, it is recommended to immediately remove the jewelry.

How can I prevent my stainless steel jewelry from getting scratched? Avoid contact with rough surfaces and store your jewelry separately in a soft case.
How long will real 18k gold plating last on my jewelry? The durability of gold plating depends on use and care, but with proper maintenance, it can last a long time.
Can I return or exchange a piece of jewelry if I am not satisfied with my purchase? Yes, we offer a return and exchange policy to ensure your satisfaction with our jewelry.
Where can I find information about caring for my jewelry? Check out our care and maintenance section on our website for helpful tips.
Do you have physical stores where I can see the jewelry in person? We currently operate exclusively online, but you can explore our collections in detail on our website.
How can I contact customer service if I have more questions? You can contact our customer service team via email contacto@accesoriospuralma.com, WhatsApp hotline (+57) 3104387849 or contact form. We are here to help you with everything you need.

Shipment:

What are the shipping methods available? We offer standard, express and priority shipping (Antioquia) through reliable courier services.
How long will it take to get my order? Delivery time varies depending on your location and the shipping method selected, we will automatically indicate this to you on the payment screen.
What is the shipping cost? Shipping cost depends on your location and the shipping method selected. We will calculate it automatically when you make your purchase.
What should I do if my package does not arrive on time? If your package does not arrive within the estimated time, please contact us immediately so we can investigate and resolve the issue.
What happens if I am not home when my order is delivered? The courier will leave a notification with instructions on how to schedule a new delivery or pick up the package at a nearby location.
How do I know if my order has been shipped? We will send you a shipping confirmation email once your order has been shipped.
Can I request that my order be delivered to an address other than my home address? Yes, you can indicate a different delivery address during the purchase process.
What should I do if my package arrives damaged? If you notice any damage to the package upon receipt, we recommend that you document it with photos and contact us immediately so we can resolve the issue.

! Thanks for trusting us !